Privacy Policy

Information we collect

When you submit a service request, we may collect your name, phone number, service address, unit or access details, problem description, uploaded photos, and related request information.

How we use your information

We use your information to respond to plumbing requests, schedule service, dispatch technicians, provide service updates, maintain request history, and improve our customer support process.

SMS/RCS communications

If you opt in to text messages, Best Way Plumbing may send SMS/RCS messages about service updates, appointment reminders, technician arrivals, and emergency notifications. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel.

Sharing and storage

We do not sell your personal information. We may share request details with Best Way Plumbing staff, technicians, and service providers that help operate our website, request management, communications, or storage systems.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact

For privacy questions or requests, please contact Best Way Plumbing and Drains Inc.